Frequently Asked Questions
Everything you need to know about our authentic Indian handcrafted home decor.
Are your products truly handmade?
Yes, every item at Ethnic India Handicrafts is meticulously handcrafted by skilled artisans across various regions of India. Because these are handmade, slight variations in color, texture, and pattern are natural features that make each piece unique.
How do you ensure the quality of fragile items during shipping?
We use industry-standard multi-layer packaging, including bubble wrap, foam inserts, and corrugated boxes, specifically designed for fragile handicrafts like terracotta and marble to ensure they reach you in perfect condition.
What is your return policy if I am not satisfied?
We offer a 7-day return policy for most items. If the product is damaged during transit or differs significantly from the description, please contact us with photos within 48 hours of delivery for a replacement or refund.
Do you ship internationally?
Yes, we ship our ethnic home decor globally. International shipping rates and delivery timelines vary based on the destination country and the weight of the shipment.
How should I care for my handcrafted wooden and brass items?
To maintain the longevity of your handicrafts, avoid direct sunlight and moisture. Clean wooden items with a soft, dry microfiber cloth and use specialized metal polish for brass items to maintain their traditional shine.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. For international customers, we provide secure checkout options via PayPal and Stripe.